Frequently Asked Questions on Eportal
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How do I request my personalised
username and password to access my child’s profile and data? You can email us at enquiries@swanmore-sec.hants.sch.uk
and
these details will be sent to you within 72 hours |
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Where can I get more help? We cannot help with
any computer or browser problems that you may experience. For any eportal related problems, you can: 1) Click here to
download the ‘Guide
to using Eportal’ 2) Send an email to enquiries@swanmore-sec.hants.sch.uk
with
details of your help request Due to the large
number of parents using the system, we are unable to offer telephone support
for eportal. We
will respond to queries sent to the email address above or you can request a
tutorial. |
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Does this service cost parents anything? parents. |
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What does all the information in Eportal
mean? For
an explanation of the information click here ‘Guide
to using Eportal’ |
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Looking at Eportal I am
concerned that my child is performing below target in certain subjects? What
does this mean? Click
here for explanation ‘Guide
to using Eportal’ |
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How do I find out about more national curriculum
levels and progress is Maths and English to support
my child at home? Click here for details
of the National Curriculum levels These booklets help
parents to understand how children progress in English and Maths at each National Curriculum
level. It includes ideas for what parents can do to support the development
in these subjects. |
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How often should I log on to Eportal? We recommend that parents log on
once a week to check their child’s attendance data and student behavioural events. These can be very informative. Results and
Reports are updated once a term however we would notify you when this information goes live to
parents. |
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Does Eportal allow for two way communication
between home and college? Unfortunately not -this is a tool
to simply support communication between home and college. If you have any questions regarding the information on Eportal do not hesitate to contact us. |
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What else have we got to look forward to on Eportal? Over the next few months we are
looking to develop Eportal to include other details
such as homework tasks and due dates. We will keep you updated when this
goes live. |